Versand
Last updated: 18th May 2026
Thank you for shopping with Kalawerk.
Each order is carefully prepared and packed with attention to detail. As many of our products are handcrafted or made in small batches, processing times may vary slightly.
Processing Time
Orders are typically processed within 3–5 business days after payment confirmation.
During product launches, holidays, or high order volumes, processing times may be slightly longer.
Shipping Regions
We currently ship within:
- Germany
- Selected European countries
If your country is not available at checkout, please contact us directly.
Shipping Costs
Shipping costs are calculated at checkout based on destination and order size.
Any customs duties, import taxes, or local charges outside the EU are the responsibility of the customer.
Delivery Times
Estimated delivery times:
- Germany: 3–5 business days
- Europe: 5–10 business days
Please note that delivery times are estimates and may vary due to courier delays or customs processing.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery or expected delivery date.
We will do our best to assist in resolving the issue.
Incorrect Shipping Information
Please ensure that all shipping details are entered correctly at checkout.
Kalawerk is not responsible for delays or lost shipments caused by incorrect or incomplete addresses provided by the customer.
Contact
For shipping-related questions, please contact:
Kalawerk
support@kalawerk.com
Phone number: +491623294311